Alerting and Dashboards: Thresholds and What to Watch

~12 min read

Observability is only useful if someone acts on it. Good dashboards surface the key metrics at a glance, and good alerts fire on the few conditions that genuinely need a human — without drowning the team in noise.

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Key points

  • Observability only pays off if someone acts on it — the last mile is scannable dashboards plus actionable alerts
  • Layer dashboards: a top-level health view (rate, p95 latency, error/refusal rate, TPS, cost), then breakdowns by model/feature/customer, then links to traces
  • Avoid both alert fatigue (too many pages, real incident missed) and blind spots (users report your outages) — alert only on conditions needing human action
  • Prefer sustained breaches and rate-of-change over instantaneous spikes; set thresholds off healthy baselines, and always include cost alerts
  • Attach context (service, model, dashboard + trace links) and severity to every alert so on-call starts debugging immediately, not hunting